Vagamo Terms & Conditions

VAGAMO GENERAL TERMS AND CONDITIONS

Last updated: 09 September 2024

ACCEPTANCE OF THE TERMS AND CONDITIONS

Welcome to the Vagamo.com website (“Website”). This Website is designed to assist customers in finding travel information, determining the availability of travel related goods and services, and facilitate customers booking reservations with third party travel agents, travel suppliers and travel providers, which include, without limitation, airlines, hotels, rental car companies and consolidators (such third party travel agents, travel suppliers, and travel providers are collectively referred to as “Travel Providers”).

The terms "we", "us", "our", "Vagamo" refer to Trevolution Travels LLC, a company registered and existing in the United Arab Emirates with registration No. 1811170. The terms "you" or "yours" refer to the customer visiting and using the Website.
IMPORTANT: We are not a Travel Provider and does not make any sale of goods or services to you. All reservations you make via the Website are made by you with the applicable Travel Providers, not with us. This Website’s and our facilitation of your booking reservations with the Travel Providers is limited to (1) presenting to you on the Website information provided to us by the Travel Providers on travel-related products and services, which include, without limitation, flights, accommodations and car rentals and other travel-related products and services, pricing for these products and services and other relevant information offered by the Travel Provider (such information, products, and services collectively, the “Travel Products”); (2) if you opt to book any reservations by phone via access provided by the Website, providing you with such access to, and enabling you to call, the applicable travel agents of the applicable Travel Providers for said booking; and (3) if you opt to book any reservations via the Website’s online booking interface, providing you with such online interface to connect you to, and enabling you to make said bookings with, the applicable Travel Providers ((1), (2), and (3) collectively, the “Vagamo Services”).

The Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below ("Terms and Conditions"). Please read these Terms and Conditions carefully before using, accessing or obtaining any information or services from the Website. You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference into these Terms and Conditions.

By using the Website or by clicking the “accept” or “agree” button when made available to you to indicate your agreement to these Terms and Conditions, you agree to comply with and be bound by all such terms, conditions and notices of these Terms and Conditions without limitation or qualification. If you do not agree to our Terms and Conditions, you must stop using the Website and should not make any bookings with any Travel Providers through the Website (by phone or via the Website’s online booking interface). We reserve the right to deny access to the Website to anyone at any time.

We reserve the right to modify, revise and update these Terms and Conditions for any reason at any time without notice to you and liability to us. We also reserve the right to withdraw or amend this Website and any service or material we provide on the Website in our sole discretion without notice. All changes are effective immediately when we post them. If you continue using the Website following the posting of modified Terms and Conditions, you will be deemed to have accepted any amendments and will be subject to the Terms and Conditions in effect at the time of your use. Please review these Terms and Conditions periodically for changes. If you object to any provision of these Terms and Conditions or become dissatisfied with the Website in any way, your only recourse is to immediately terminate the use of the Website, stop using our service, and refrain from making any bookings with any Travel Providers through the Website (by phone or via the Website’s online booking interface).

In some instances, both these Terms and Conditions and separate terms and conditions will apply, including without limitation, terms and conditions for the loyalty and / or referral programs, terms and conditions written on a travel voucher, in an email to you or any other separate terms, such as any Travel Providers’ terms and conditions (collectively “Additional Terms”). Please read these Additional Terms carefully. By using our service and booking through us, you agree to be bound by such Additional Terms as well. To the extent there is a conflict between these Terms and Conditions and any Additional Terms, these Terms and Conditions will control to the extent concerning the interactions between you and us unless expressly stated otherwise.

WHO WE ARE, WHAT WE DO, AND WHAT WE DO NOT DO

Vagamo only provides the Vagamo Services and does not make any sale of goods or services to you. In providing to you the Vagamo Services, Vagamo performs operating activities on the Website, including:

Website administration and publishing, updating and deleting content and information about possible Travel Products on the Website;
users attraction and assistance with Website navigation, including connecting them with Travel Providers; and
providing customer support and redirecting to customer support of Travel Provider.

Only the applicable Travel Providers are responsible for their respective Travel Products. Vagamo only hosts the content obtained from Travel Providers, publishes, updates and deletes it in accordance with Travel Providers’ instructions and is not responsible for controlling or setting any of the travel options or Travel Products.

When you make bookings with any Travel Providers through the Website (by phone or via the Website’s online booking interface), you understand that you make such bookings directly with the applicable Travel Providers, not with us. When you make such bookings, you understand that you will enter into a contract for Travel Products purchasing with the applicable Travel Provider, not with us. That means that the Travel Provider’s terms and conditions and privacy policies will apply to your booking, reservation or purchase, so you must agree to and understand those terms. Vagamo does not bear any responsibility beyond the Vagamo Services should anything go wrong in your interactions with the applicable Travel Provider or during your travel.

We do not provide, own or control any Travel Products that you can access through the Website and do not purport to sell any of same. Travel Products are owned, controlled, or made available to you exclusively by the Travel Providers.

USE OF THE WEBSITE

By using the Website, you represent and warrant to us, and agree, that:

you are responsible for making all arrangements necessary for you to have access to the Website;
you are of sufficient legal age in the jurisdiction where you reside and can create a binding legal contract with Travel Providers; If you are incapable of forming a binding contract, you must not access or use the Website; we reserve the right to deny access to the Website to anyone at any time for any reason or no reason at all;
you have read and understand all of our terms, including these Terms and Conditions, and agree to be bound by them, and you have full authority to voluntarily bind yourself to them;
you are financially responsible for all the bookings and purchases;
all information supplied by you, is true, complete, and correct; if any of the information you supplied to us changes, you must immediately update it;
should you make a reservation or purchase for someone else, you must inform them of these Terms and Conditions and of the other relevant Additional Terms, policies, rules, and restrictions (if any) and ensure such person’s agreement thereto; and
in case you act for all those (whether they are traveling with you or not) named in any booking and accept these Terms and Conditions on behalf of all persons named in any booking (including those added at a later date), such acceptance shall be deemed by us to be acceptance by all such other persons of these Terms and Conditions, and you alone shall be fully responsible for ensuring such consent; parents and legal guardians are deemed to have accepted these Terms and Conditions on behalf of all their underaged children or dependents identified in any booking.

If you have a Vagamo account, you will safeguard your account information (if any), including your passwords and login, and will supervise and be completely responsible for any use of your account by you and anyone other than you. You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and Conditions and comply with them. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We retain the right at our sole discretion to deny access to anyone to the Website at any time, for any reason and without any notice or liability, including, but not limited to, for violation of these Terms and Conditions.

PROHIBITED ACTIVITIES

The content and information on the Website as well as the infrastructure used to provide such content and information are proprietary to us or Travel Providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through the Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, software or travel products or services obtained from or through the Website or a Travel Provider or a travel agent thereof.

Additionally, you agree to use the Website only for lawful purposes and in accordance with these Terms and Conditions, and you specifically agree not to:

use the Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand with a Travel Provider through the Website;
access, monitor or copy any content or information of the Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep link to any portion of this Website (including, without limitation, the purchase path for any Travel Products) for any purpose without our express written permission; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your use of the Website shows signs of fraud, abuse or suspicious activity, we may, at our sole discretion, at any time and without any notice or liability, suspend, terminate or restrict your access to all or any content on the Website. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action, and you may be liable for monetary losses, including litigation costs and damages.

GENERAL INFORMATION ABOUT BOOKING THROUGH US

The rates displayed on the Website are obtained from Travel Providers. Vagamo does not control Travel Products and thus cannot guarantee the prices displayed on the Website. You acknowledge that prices change constantly, and charges (payment fees, services fees, taxes and other charges) in addition to what is displayed on the Website may apply in your actual booking with the applicable Travel Providers, including under their Additional Terms.

All airline tickets booked with the applicable Travel Providers through the Website are e-tickets. The e-ticketing system is a paperless method to buy airline tickets. Once you have made your booking through the Website (by phone or via the Website’s online booking interface), you will receive a confirmation email from us with your flight booking reference number(s). You will not receive a paper ticket from us to show at the airport.

Vagamo has no involvement in creating the description of Travel Products. If you make a booking with a Travel Provider through the Website (by phone or via the Website’s online booking interface), we have no responsibility for the booking or for the Travel Products beyond the Vagamo Services. If you have any issues or disputes with respect to your booking and / or Travel Products beyond the Vagamo Services, you agree to address and resolve all the issues with the Travel Provider directly.

TRAVEL PROVIDERS’ ADDITIONAL TERMS

The Additional Terms will apply to your reservations and bookings of Travel Products with the applicable Travel Providers. Please read these Additional Terms very carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the specific Travel Provider, including airlines. You agree to abide by the Additional Terms of purchase imposed by any Travel Provider with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with its rules and restrictions regarding availability and use of fares or Travel Products. Travel Providers may change their prices without notice. Please note that airfare may only be guaranteed once the purchase has been completed and the tickets have been issued. Travel Providers may reserve the right to take action leading to the cancelation of your booking if full payment is not received in a timely fashion. 

Some Travel Products may also be sold in a currency other than the currency you choose for the display of the search results for convenience purposes. Our currency conversion is for informational purposes only and should not be relied upon as accurate or current. As a result, when you book, the amount charged to your payment credit card by your payment provider (e.g. your credit card company) may be slightly different. Your statement may also include a charge conversion fees or fees from your payment provider to process the transaction, plus any applicable taxes (if any). 

You acknowledge that some Travel Providers offering certain Travel Products may require you to sign their liability waiver prior to participating in the Travel Product they offer. You understand that any violation of any such Travel Provider's rules and restrictions may result in (i) cancellation of your reservation(s), (ii) you being denied access to the applicable Travel Product, (iii) your forfeiting any monies paid for such reservation(s), and / or (iv) the Travel Provider debiting your account for any costs it incurs as a result of such violation. None of said situations is within our control and will be entirely between you and the applicable Travel Provider.

LINKS TO THIRD-PARTY WEBSITES

The Website contains hyperlinks to other websites and resources operated by third parties, for which Vagamo is not responsible. Such hyperlinks include those to the websites of some Travel Providers and are provided for your reference and convenience only. We do not control such websites and are not responsible for them, their content or the privacy or other practices of such websites and accept no responsibility for any loss or damage that may arise due to your use of them. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. You should refer to the terms of use, privacy policies and other rules stated on these websites before you use them. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

INTELLECTUAL PROPERTY

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by us, our licensors, or other providers of such material and are protected by United Arab Emirates and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws and belong to us or our affiliates.

These Terms and Conditions permit you to use the Website for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
You may store files that are automatically cached by your Web browser for display enhancement purposes.
You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
If we provide desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by our end user license agreement for such applications.

You must not:

Modify copies of any materials from the Website.
Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Website.

You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you wish to make any use of material on the Website other than that set out in this section, please address your request to: [email protected].

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms and Conditions, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws.

If you are aware of an infringement of our intellectual property, please let us know by emailing us at [email protected]. We only address messages concerning copyright infringement at this email address.

TRADEMARKS

The Vagamo name, Vagamo trademark and all related names, logos, product and service names, designs, and slogans are trademarks of Vagamo or its affiliates or licensors. You must not use such marks without the prior written permission of Vagamo. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.

LIMITATIONS OF LIABILITY

All the Information contained on the Website (including text, graphics, links or other materials) are provided on an "as is," and "where available" basis. Neither we nor any Vagamo Parties (as defined in the Waiver and Release section below) make a representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose, including but not limited to warranties arising by statute or otherwise in law or from a course of dealing or usage of trade, with respect to the Website or any related materials, services, or information.

You agree that under no circumstances, including, but not limited to negligence, shall we or any Vagamo Parties be liable for any damages to, or viruses that may infect, your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the Website, or your downloading of any materials, data, text, images, video, audio, or other information from the Website or associated with any email or links sent to you by Vagamo. In no event shall we or any Vagamo Parties be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Website or the services or materials on the Website, even if advised of the possibility of such damages. In no event shall our aggregate liability exceed the total charges set forth in the itinerary generated by the Website giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of the Website must be communicated beforehand to Vagamo in order to reach a mutual agreement.

Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Website shall be at your own risk. We are acting hereby only as an information intermediary only for travel-related products and/or services and are in no way liable for any Travel Providers’ products and services. We do not warrant the accuracy, completeness, or usefulness of the information presented on or through the Website. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

WAIVER AND RELEASE

By using the Website and / or our services, you agree to irrevocably waive, and hereby do release us from, any claim against Vagamo and our affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, assigns, shareholders, and representatives (collectively, the “Vagamo Parties”) and expressly agree not to attempt to hold Vagamo or any Vagamo Parties, liable for:

any loss of or damage to property or injury or damage you may suffer by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any Travel Provider;
any inconvenience, loss of enjoyment, mental distress or other similar matter;
any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates;
any cancellation or double-booking of reservations or tickets beyond our reasonable control;
and any claim of any nature arising out of or in connection with air or other transportation services, products or other features performed (or not) or occurring (or not) in connection with your itinerary.

For the avoidance of doubt (and without limiting the foregoing), Vagamo does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline.

INDEMNIFICATION

You shall defend, release, indemnify and hold harmless Vagamo and all Vagamo Parties from and against any and all claims, damages, losses, liabilities, causes of action, or demands (including reasonable legal and accounting fees), fines, penalties or other costs or expenses of any kind or nature, direct or indirect (collectively “Losses”) brought by third parties as a result of, caused by, related to or arising out of (i) your breach or violation, or threatened breach or violation of these Terms and Conditions; (ii) your use of the Website or use of any information from the Website; or (iii) your dealings with any Travel Provider and your making of reservation, booking or purchase of any product and services with said Travel Provider.

RELEASE

If you have a dispute with a Travel Provider, including but not limited to airlines, hotels, car rental companies, and consolidators, you release us and all other Vagamo Parties from Claims (direct, indirect, incidental, and consequential) of every kind and nature, known and unknown, arising out of or in any way related to such dispute.

PERSONAL DATA AND PRIVACY

All information we collect on this Website is subject to our Privacy Policy. By using the Website, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy.

GOVERNING LAW AND JURISDICTION

Any disputes and matters arising out of or in connection with the Website and / or our services shall be construed and enforced in accordance with the laws of the United Arab Emirates.

Any legal action brought pursuant to these Terms and Conditions or relating to the Website and our services must be brought in your individual capacity and not asserted as part of a class action, consolidated, or representative proceeding.

You hereby agree that with respect to any and all disputes you may have relating in any way to the services we provide or our relationship (collectively, “claims”) to send us a written Notice ("Notice"). The Notice to Vagamo must be sent to the following e-mail address: [email protected]. The Notice shall describe the nature and basis of the claim or dispute and specific relief sought. If we cannot reach an agreement to resolve the claim within thirty (30) days after the Notice is received, you may use other options to protect your legal interests, subject to any other limitations to do so set forth in these Terms and Conditions.

WAIVER AND SEVERABILITY

No waiver by us of any term or condition set out in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Our failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.

ENTIRE AGREEMENT

The Terms and Conditions and our Privacy Policy constitute the sole and entire agreement between you and us regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.